Frequently Asked Questions
Your guide to style, service, and the Imperium experience.
How long does shipping take for Imperium orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How do I ensure I am ordering the correct size?
Every product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing your results to our chart, as our cuts range from slim-fit to oversized depending on the collection.
What payment methods do you accept?
Imperium accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We use premium organic cotton, recycled polyester, and ethically sourced leather. You can find specific material compositions on each individual product description.
Can I track my order once it has been placed?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.